Job description

Winsoft Technologies Hiring Production Support Manager | Mumbai

Job Details:

• 10 + year of application support experience for Software/product development.
• Strong proof of activities conducted as mentioned in the responsibility area.
• Strong hands on Reporting and Number driven decisions.
• ITIL Process implementation knowledge Product development.
• Ability to Review of process and identify Gaps and increase efficiencies in Experience in Release management.
• Experience Daily, Weekly and Leadership reporting of Metrics related to AppSUpport.
• Experience in planning client communication during planning, Managing and controlling the Issue.
• Good Understanding of SDLC.
• Strong Experience in Ticketing tool and knowledge and experience in bringing changes to the tool for better tracking and reporting.
• Strong Reporting and presentation skills.
• Preferred experience from Product Company.
• Experience in definig KRA for team and running the team.
• Schedule/ Plan Define activities, Sequence Activities, Estimate Activities for Application Support.
• Experience in Getting KB articles Created. Reducing number of incident for the clients.
• Worked on client facing Production Support Model.
• Experience in handling end to end for products Support.
• Strong Stakeholder and Customer handling skills.
• Good understanding of Coding Concepts Strong Communication skills
• Strong examples of team handling and building.
• Logical and Analytical Thinking Identify Probable technology issue ahead of time and drive the solutioning.
• Proactively look for process improvement opportunities, challenge conventional practices, and adopt new methods and best
• Practices Contribute to the development and documentation of best practices
• Financial or Mortgage industry expertise preferred

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Interested candidates apply through the below link. Apply before the link expires.
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Note: Only shortlisted candidates will receive the call letter for further rounds.