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Job description

Mphasis is hiring graduate / PG fresher having excellent Communication skills (Written & Verbal), good Analytical, logical and reasoning skills for the position of Tech. Voice Customer Support Associate – Officer

Job Role & Responsibilities:

The responsibilities of a CSO would be and not limited to:

• Respond to the inbound calls professionally and furnish the customer with information on product and services or obtain details of the complaints/concerns
• Identify and assess customers’ needs to achieve maximum satisfaction
• Build trust and sustainable relationship with customers through interactive communication
• Record details of customer interactions, queries, complaints and comments/feedback
• Route concerns that require immediate/special attention to concerned departments
• Follow up to ensure necessary actions are taken to resolve the customer issues

Skills:

The right candidate will:

• Conversation skills – the ability to have meaningful conversations
• Active listening – the ability to pick up cues from the customer
• Customer service – going above and beyond while taking ownership of the situation.
• Coachable – can take feedback and action it
• Adaptability – working in a fast-paced environment
• Dependable – Should have the ability to manage additional volumes if any
• Reliable – Be regular to work
• Flexible – be comfortable working in the night/rotational shifts including on weekends (2 Weekly Off’s in a week)

Qualification &  Experience:

• 24 months in International BPO (Call Centre)

Shifts & Week Off

• 24×7 Process Rotational Shifts.
• 5 days working with no fixed Weekly off.
• 2 Days Weekly Off – Rotational Offs.
• 9 Hours Login (With 1 Hour Break)

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Interested candidates apply through the below link. Apply before the link expires.
( Select Apply Without Registration )

Note: Only shortlisted candidates will receive the call letter for further rounds.