Job description

Sutherland Hiring Customer Support Associate Freshers | Chennai

Sutherland currently hiring for Customer Support International Non-Voice Process for the world’s largest e-commerce site.

Sutherland looking for freshers and tenured candidates who want to build their careers in the customer service domain by having excellent communication and written skills.

Job Designation: Customer Support Associate

Qualification: Any Graduate

Experience: Freshers/ 0 – 3 years

Salary : Upto 3 LPA

Skill Set :

1. Basic knowledge of computer operations.
2. Proficient in MS Office.
3. Good customer handling skills.
4. Must be fluent in English.
5. Freshers and Experienced with graduation is mandatory.
6. Rotational Shift Timings with 2 days of weekly offs.
7. Candidate who is comfortable working from office can apply
8. Need Immediate Joiners only.

Job Description :

1. Responsible for handling calls and chat and providing customer support,
2. Identify and relate with various customer needs and scenarios,
3. Conduct issue identification and problem-solving meeting customer needs and satisfaction,
4. Provide customers with cutting-edge service in a friendly, confident, and knowledgeable manner either through Calls or Chats,
5. Remain updated in client and internal processes, technology applications, utilities, and products,
6. Utilize various internal and client-based tools and applications for customer management and servicing,
7. Conduct data entry, documentation, and case management,
8. Work and partner with others within a team-based environment,
9. Achieve and maintain required metrics and goals,
10. Adhere to company policies and procedures as described on the HR Handbook.

Walk-in Details :

Date : 26 February – 27 February

Time : 10:30 AM – 03:30 PM

Venue : Shriram Gateway Office Parks, A1, GF, 16, Grand Southern Trunk Rd, Perungalathur, Tamil Nadu 600063

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Interested candidates apply through the below link. Apply before the link expires.
( Select Apply Without Registration )

Note: Only shortlisted candidates will receive the call letter for further rounds.